Privacy Notice

We collect your name, date of birth, phone number, e-mail address, home address, photo and bank account and/or credit card and/or debit card details directly from    you, in order to facilitate your membership of our gym.

You can up-date these personal details yourself in our app.  We are unable to update your bank account or card details or change bank accounts or cards for you – only you can do that.

You have the right to ask for a copy of any personal information we hold about you,  and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please message us in the app or contact us via info@tortoise.nz.

Over time we collect information about your regular payments, your gym visits, any    pauses in your membership and any change to your information, in order to facilitate your membership of our gym and improvements in our service and in the app.

We share your personal information with Tortoise, Akahu and Stripe. Tortoise provides the app and database that collects and stores your data.  Akahu provides the fintech backbone that enables you to pay us by connecting your bank account to our bank account. Stripe provides the card payment method.

We, Tortoise and Akahu store the information you provide and we collect on cloud- based servers. These are currently hosted by Amazon Web Services (AWS).

All access to this data is limited to authorised users, whose logins requires passwords with two-factor authentication. This applies to staff, contractors and developers of    ourselves, Tortoise and Akahu.

Stripe has its own detailed privacy arrangements, which you can find out about here: https://stripe.com/nz/legal/privacy-center

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The

personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including    for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

When you cancel your membership, we retain your personal and transaction details   for our own record-keeping, accounting and taxation requirements, EXCEPT THAT we do not keep the token by which you previously enabled payments from your bank

account to ours.